Purchasing FAQs
How do I place an order?
Peruse our online store. When you are ready to order simply click the 'Add To Cart' button to add each product to your shopping cart.
To check out and pay:
- Click the shopping cart image to the top right or click the 'Check Out' button in your cart.
- Fill in your delivery and payment details.
- Select your chosen payment option.
- Click the 'Pay now' button to complete your purchase.
Can I add or remove items from my cart?
Yes, you can modify your cart until you confirm your order.
Click the '+' and '-' buttons to change the quantity of each product selected.
Can I place an order via phone?
Yes. Call us on 1300 662 173 to speak with one of our friendly Products Team, who will take your order over the phone.
What payment options do you offer?
We accept:
- Credit card payments using Visa, Mastercard, and American Express,
- Bank deposits from your bank account, and
- PayPal payments.
Do you accept Government Purchase Orders?
Yes. We accept purchase orders from all Australian government bodies.
Email your purchase order to products@pacifictranscription.com.au.
I can't find you in my purchasing system. Are you an Approved Supplier?
If you wish to have Pacific Transcription set up as an approved supplier in your purchasing system or are having trouble finding Pacific Transcription in your purchasing system, search for 'Pacific Solutions Pty Ltd'.
Pacific Transcription is the trading name for Pacific Solutions Pty Ltd., a company registered in Australia. ABN:67 100 292 171
Orders & Payments Policy
Click to view our Orders & Payments Policy or download a PDF copy of our full Terms and Conditions.
How do I find the right product for me?
If you need assistance in selecting the right product for you, call our Products Team on 1300 662 173 to discuss.
What if I'm unsure about a product's compatibility?
Our Products Team is happy to assist you in finding the right product for your specific needs and setup.
Call us on 1300 662 173 to discuss BEFORE you purchase to make sure you have selected the right product.
Can I visit your store to look at products?
Our online store operates out of an office based in Milton, Brisbane Qld. We do not have a sales room.
If you wish to look at a product prior to purchasing you are welcome to visit our Milton, Brisbane-based office by prior arrangement only.
Our address is: 37 Gordon Street, Milton, Qld 4064.
Contact our Products Team on 1300 662 173 to arrange a suitable time.
Do you have all products in stock?
Pacific Transcription usually has all popular models of the OM System Professional Dictaphone range and the Philips Professional digital recorder range in stock, as well as a wide variety of professional dictation and transcription accessories and microphones.
If an item is not in stock, we will contact you by phone or email, usually on the day of purchase (excluding weekends and public holidays) to confirm delivery times for that product.
If you need a product urgently, please call our Products Team on 1300 662 173 to discuss availability and delivery.
Do you Price Match?
Pacific Transcription will consider a price match of any genuine advertised price for OM System Professional Audio products and Philips Dictation products available within Australia.
Please contact us with the full details of the advertised price, the name of the retailer offering it, and whether the retailer has the product in stock so that we can verify the price and conditions.
Orders & Payments Policy
Click to view our Orders & Payments Policy page, or download a PDF of our full Terms and Conditions.
What payment methods do you accept?
We accept:
- Credit card payments using Visa, Mastercard, and American Express,
- Bank deposits from your bank account, and
- PayPal payments.
All options are available in the 'Check Out - Payments' section in our online store.
Is my payment information secure?
Our online store uses a secure Shopify e-commerce gateway, protected with fast and secured SSL 256bit encryption.
Click to view our Privacy & Security Policy page, or download a PDF of the Pacific Transcription Privacy Policy.
Do you offer COD?
Sorry, we do not offer cash on delivery (COD) mode of payment.
Do you accept payments in currencies other than Australian dollars?
All prices listed on the Pacific Transcription online store are in Australian dollars and include GST.
Pacific Transcription does not accept payments in currencies other than Australian dollars.
Orders & Payments Policy
Click to view our Orders & Payments Policy page, or download a PDF of our full Terms and Conditions.
What are your shipping options?
Australia-wide Shipping
All deliveries within Australia are via Australia Post Express Post, except for products going to a business address within greater Brisbane, which are delivered via CouriersPlease.
International Shipping
Please contact us before placing an order to confirm whether we can ship to your location and the cost of shipping.
How much does shipping cost?
Pacific Transcription charges a flat rate of $19.00 inc. GST per order.
For bulk orders please contact us on 1300 662 173 before ordering to confirm the shipping cost.
Can I pick up my purchase from your Milton, Brisbane office?
Yes. You may collect your order from our office in Milton (Brisbane) Qld, by prior arrangement.
Our address is: 37 Gordon Street, Milton, Qld 4064.
If you select this option, we will contact you to arrange a pick-up time.
Pick-up is available between 9:30 am and 5:00 pm on weekdays and is only available via prior arrangement.
If you need to arrange an alternative delivery option, please contact us on 1300 662 173 BEFORE placing an order through our online store.
When are orders dispatched?
Items are usually dispatched on the day payment is received, or the next business day, provided they are in stock.
Pacific will not dispatch products that have not been paid for.
When can I expect to take delivery of my purchase?
The Australia Post Express Post Delivery Network usually guarantees next-day delivery between Pacific Transcription’s Milton (Brisbane) office and most major metropolitan locations in Queensland, Victoria, New South Wales, Tasmania, South Australia (Adelaide only), and Western Australia (some suburbs of Perth only).
Extreme weather conditions and other major events may cause delays in delivery times.
Delivery to other locations within Australia is usually 2-3 days, but remote areas may take longer.
The local courier service CouriersPlease, guarantees next-day delivery between Pacific’s Milton (Brisbane) office and most greater Brisbane and southeast Queensland business locations.
See Australia Post Express Post Delivery Network website for more details on their domestic delivery service.
See CouriersPlease Courier Service website for more details on their domestic delivery service.
Can I track my order?
Yes, you can track your order's progress using the tracking information provided in your order dispatch email.
Shipping & Delivery Policy
Click to view our Shipping & Delivery Policy page, or download a PDF of our full Terms and Conditions.
What is your return policy?
If you change your mind within 7 days of purchase, we are happy to accept returns of unused, unopened, and undamaged products and issue a full refund, less postage and handling, and a restocking fee equal to 15% of the value of the goods, or exchange it for an alternative product (a second postage and handling charge will apply).
Click to view our Returns & Refunds Policy.
How do I return an item?
Please contact our Products Team on 1300 662 173 for instructions on initiating a return.
Who pays for return shipping?
This depends on the reason for the return. Our Returns & Refunds Policy specifies who is responsible for return shipping costs.
What if my product is faulty?
Faulty products are covered under the manufacturer’s warranty.
Please contact our Products Team on 1300 662 173 to arrange a product return or warranty claim.
What warranties are available?
Pacific Transcription is fully compliant with Australian Consumer Law.
Manufacturer's Warranty
OM System products come with a one-year manufacturer’s warranty.
Philips products come with a two-year manufacturer’s warranty for products and a six-month warranty for accessories.
For more information on OM System and Philips warranty periods please visit their websites.
Returns & Refunds Policy
Click to view our Returns & Refunds Policy page, or download a PDF of our full Terms and Conditions.