Pacific Transcription is fully compliant with Australian Consumer Law.
Returns & Refunds
If you change your mind within 7 days of purchase, we are happy to accept returns of unused, unopened, and undamaged products and issue a full refund, less postage and handling, and a restocking fee equal to 15% of the value of the goods or exchange it for an alternative product (a second postage and handling charge will apply).
Faulty Products
Faulty products are covered under the manufacturer’s warranty. Please contact us to arrange a product return or warranty claim.
Manufacturer's Warranty
OM System Audio products come with a one-year manufacturer’s warranty, and Philips (Speech Processing Solutions) products come with a two-year manufacturer’s warranty for products and a six-month warranty for accessories.
For more information on OM System and Philips warranty periods, visit their websites.
Click to download a copy of the Pacific Transcription Dictation Solutions Store FULL Terms and Conditions Policy document.